TERMS AND CONDITIONS

Reservation of lessons through the reservation system

Those who want to book a lesson can only do so through the reservation system (not by phone or e-mail).
Those who want to use student or senior discounts can only do so through the reservation system as part of the reservation.
If you want to use a student or senior discount, you must always show a valid student card (ISIC) or ID card (in the case of seniors) at the reception.
You can also arrive at the Yoga Letná studio for yoga classes without a reservation (if there is space - you can always see this in the schedule).
We accept cash and credit cards in the studio.

RESERVATION AND CREDIT SYSTEM

To be able to book individual lessons online, you need to upload a certain amount of money (at least 100 CZK) to the system, which will be converted into credits. These will then be automatically deducted from your account after you sign up for the lesson.
You can upload money to the system for 1 lesson, but you can also upload a larger amount of money (you can choose from preset options, or you can choose your own amount).
You can upload a minimum of 100 CZK to the system, unfortunately not less.
Credits are paid into the system only by online payment card (it is not possible to pay by bank transfer).
The validity of the credit on your yoga account is 3 months. If they are not used, the credits expire. Purchased credit cannot be refunded.
The validity of the credit cannot be extended by uploading new credit.
If you cancel your lesson on time (maximum 8 hours before the start of the lesson, for morning lessons and lessons with ✶ it is 12 hours before the start) – the credits will be returned to your profile. They are valid for the next 30 days.
If you arrive late to the studio, you will not be allowed into the hall. If you are not present in the hall at the start of the lesson, your right to reservation and credit refund will be forfeited.

SYSTEM OF RESERVATIONS AND PERMANENTS

For the possibility of online booking of individual lessons, it is possible to use preferential entrances in the form of a morning pass.
The purchase of a pass is possible through your user account, through card payment via the GoPay system.
By purchasing a pass, the given number of lessons will be credited to your account.
The pass is only available online. No card is attached to it. It is non-transferable.
The pass is valid for 30 days. If you do not manage to attend the lessons during this time - they will be forfeited. The purchased pass cannot be returned or extended in any way.
If you cancel the lesson on time (maximum 8 hours before its start, for morning lessons it is 12 hours before the start) - the lesson will be refunded to your pass. Its validity is the same as the validity of the entire pass.
The pass is valid only for 60-minute lessons. It cannot be used for courses, lessons on the NZM roof, lessons with ✶ or 75 or 90 minute lessons.
If you arrive late to the studio, you will not be allowed into the hall. If you are not present in the hall at the time the lesson starts, your right to a reservation and a refund of the credit will be forfeited.

HOW TO BOOK

After purchasing a credit / credit to your account in the reservation system, you can book individual hours online.
After making a reservation for the desired lesson, the system will automatically send you an email confirming your reservation.
In case of cancellation of an individual lesson by the Joga Letná, you will be informed about this change via e-mail or SMS.
A reservation via the online reservation system is considered binding.
Reservations can only be canceled via the online reservation system.
We do not accept cancellation of reservations by phone or e-mail.
The lesson can be booked a maximum of 1 hour before its start. Then you can only arrive without a reservation.
If you arrive late to the lesson, unfortunately you will not be allowed to enter the studio and the credit for the reserved lesson will be forfeited without compensation
In the event that you have made a reservation and do not arrive at the lesson - the credit / entry from the season ticket is also forfeited without compensation.

CANCEL CONDITIONS OF LESSONS IN THE SCHEDULE

You can only cancel a booked lesson in the reservation system (not by phone or email).
If you cancel a reservation for an afternoon or evening lesson in the studio within 8 hours before its start, the credit for the given lesson will be automatically refunded in full and valid for another 30 days. The entrance fee from the season ticket will also be refunded.
If you cancel a reservation for a morning lesson (07:00 - 12:00) or a lesson with ✶ within 12 hours before its start, the credit for the given lesson will be automatically refunded in full and valid for another 30 days.
If you cancel a reservation for a lesson outside the studio (park, NZM roof) within 25 hours before its start, the credit for the given lesson will be automatically refunded in full and valid for another 30 days.
If you cancel your studio lesson reservation less than 8 hours before its start (for afternoon lessons) or 12 hours before the start of the lesson, the credit / pass for the given lesson will be automatically deducted in full.
If you cancel your lesson reservation outside the studio (park, NZM roof) less than 25 hours before its start, the credit for the given lesson will be automatically deducted in full.
If you do not manage to spend the charged credit within 3 months, its value will be forfeited / If you do not manage to use the passes from the pass within 30 days, they will also be forfeited.
Yoga Letná reserves the right to make any changes to the schedule (e.g. change of lecturer, time or location of the lesson).
Possibility to withdraw from the contract within 14 days: If you purchase a credit / pass from us via a payment gateway or by bank transfer, you can withdraw from the contract within 14 days of this purchase. In this case, please contact us at recepce@jogaletna.cz and we will refund your money in cash within 14 days of this request. This only applies to goods that you have not started using. It is not possible to refund part of the credit, part of the membership or part of the season ticket.

ATTENTION

Joga Letná reserves the right to later change the above rules for using the online reservation system.
By registering in the reservation system, the client gives consent to sending e-mail with information about the events of the Joga Letná studio to the e-mail address provided during registration.
Participant of classes at the Joga Letná, under the guidance of qualified instructors, declares that he is aware of his health condition, is fully physically and mentally fit and is in good physical shape that allows him to participate in yoga and pilates classes, and that he does not have or does not suffer from disorders health condition that would prevent or limit him from physical exercise and yoga practice. Otherwise, he declares that he participates in the yoga class with the consent of his doctor and thus at his own responsibility and risk.
Each participant adapts the intensity of the exercise to their abilities and also to their current state of health.
Any health restrictions (illness, injury, limited mobility, pregnancy, etc.) the participant is obliged to consult with their doctor and inform the instructor about them before the start of the activity (if the doctor allows it). The instructor is not responsible for any health problems arising during or after the lesson.
The instructor bears no responsibility for any damage to health and property caused by unsupervised children. The participant is also responsible for personal belongings left in the locker room.
By paying the entrance fee for the lesson, the participant expresses his agreement with the above statement.

MULTISPORT CARD

The Multisport card can be used for selected 60-minute open lessons in the schedule without additional charge.
The Multisport card cannot be used for lessons longer than 60 minutes, courses and workshops and for special yoga lessons (marked *, or on the roof of the Agricultural Museum).
To book a lesson, you need to top up a deposit in the amount of the lesson price.
The deposit will be used to pay for the yoga lesson. If you arrive at the lesson, the deposit will be returned to your account. If you do not arrive at the lesson and do not cancel the lesson on time (only possible online), the deposit will be deducted from your account. Before making another reservation, it is then necessary to top up a new deposit.
To redeem the Multisport card, it is necessary to present the card at the reception, together with an identity document. The name on the identity document must match the name on which the Multisport card is issued. The card will be loaded into the system.
If you forget your Multisport card, the recorded deposit will be used to pay for the lesson. In this case, the reservation cannot be canceled at the reception.
The deposit can be used to pay for the next lesson after the expiration of your Multisport card. It cannot be refunded.
The Multisport card cannot be combined with other discounts.

CANCELLATION TERMS OF OFFLINE COURSES / WORKSHOPS / MASTERCLASS

Cancellation more than 1 week before the start - we return 100% of the amount in the form of credit
Cancellation 1 week before the start - we return 50% of the amount in the form of credit
Cancellation 3 days before the start - we return 25% of the amount in the form of a credit
Cancellation less than 3 days (72 hours) before start - no refund.
You can use the credits (train) in our studio.
The credit period is 3 months.
In the event of force majeure, when the failure to run the courses is not the fault of the operator or the participant, the services will be replaced in the form of pre-recorded online lessons that will be available to the participant for the entire duration of his course.

CANCELLATION POLICY

By paying for the course, the User expressly agrees that Jóga Letná will make the online course service available to the User before the expiry of the withdrawal period.
The Service is made available by Jóga Letná at the moment when the price of the Service is credited to the account of Jóga Letná or to the account of the payment gateway.
If the Service is made available to the User in this way within the period for withdrawing from the contract, the User does not have the right to withdraw from the contract in this way.
If you have a serious reason to withdraw from the contract, please inform Jóga Letná by e-mail helena@jogaletna.cz and state the reason for your dissatisfaction and send proof of payment for the course.