Terms and conditions

Reservation of lessons through the reservation system

Those who want to book a lesson can only do so through the booking system (not by phone call or e-mail).
Those who want to take advantage of student or senior discounts also have the option of making a reservation.
If you want to use a student or senior discount, you have to present yourself at the reception with a valid student ID card (ISIC) or ID card (in the case of senior citizens)
You can come to yoga classes at the Yoga Letná studio even without a reservation (if there is space - you can always see this in the schedule).
We accept cash and credit cards in the studio.

RESERVATION AND CREDIT SYSTEM

To be able to book individual lessons online, you need to upload a certain amount of money to the system (at least CZK 100), which will be converted into credits. They will then automatically be deducted to you after signing up for the lesson.
You can upload money to the system for 1 lesson, but you can also upload a larger amount of money (you can choose from the preset options, or you can also choose your own amount).
A minimum of CZK 100 can be uploaded to the system, unfortunately no less.
Credits can only be paid into the system with an online payment card (it is not possible to pay in cash at the reception or by bank transfer)
Your yoga account credit is valid for 3 months. If they are not used, the credits are forfeited. Purchased credit cannot be returned.
Credit validity cannot be extended by uploading a new credit.
If you unsubscribe from the lesson in time (up to 3 hours before it starts) - the credits will be returned to your profile. These are valid for the next 30 days.

SYSTEM OF RESERVATIONS AND PERMANENTS

For the possibility of online booking of individual lessons, it is possible to use discounted tickets in the form of a monthly pass.
The purchase of a monthly pass is possible through your user account, through card payment (GoPay system).
By purchasing a monthly pass, the given number of lessons will be credited to your account.
The monthly pass is only available online. No card is attached to it. It is non-transferable.
The season ticket is valid for 30 days. If you do not manage to attend the lessons during this time - they are forfeited. The purchased season ticket cannot be returned or extended in any way.
If you unsubscribe from the lesson on time (up to 3 hours before it starts) - the lesson will be refunded to you on the season ticket. Its validity is the same as the validity of the entire season ticket.
The season ticket is only valid for 60-minute classes. It cannot be used for a course, rooftop lessons or 75 or 90 minute lessons.
If you arrive late to the studio, you will no longer be allowed into the yoga hall. If you are not present in the room at the time the lesson starts, your reservation and credit refund will be forfeited.

HOW TO BOOK

After purchasing a credit / credit to your account in the reservation system, you can book individual hours online.
After making a reservation for the desired lesson, the system will automatically send you an email confirming your reservation.
In case of cancellation of an individual lesson by the Joga Letná, you will be informed about this change via e-mail or SMS.
A reservation via the online reservation system is considered binding.
Reservations can only be canceled via the online reservation system.
We do not accept cancellation of reservations by phone or e-mail.
The lesson can be booked a maximum of 1 hour before its start. Then you can only arrive without a reservation.
If you arrive late to the lesson, unfortunately you will not be allowed to enter the studio and the credit for the reserved lesson will be forfeited without compensation
In the event that you have made a reservation and do not arrive at the lesson - the credit / entry from the season ticket is also forfeited without compensation.

CANCEL CONDITIONS OF LESSONS IN THE SCHEDULE

You can only cancel a reserved lesson in the reservation system (not by phone or e-mail)
If you cancel the reservation of an afternoon or evening lesson in the studio within 3 hours before its start, the credit for the given lesson will be automatically refunded in full with the validity of another 30 days. Entry from the season ticket will also be refunded.
If you cancel the reservation of the morning lesson (07:00 - 11:00) within 12 hours before it starts, the credit for the given lesson will be automatically refunded in full with the validity of another 30 days.
If you cancel the reservation of a lesson outside the studio (park, roof of NZM) within 25 hours before its start, the credit for the given lesson will be automatically refunded in full with the validity of another 30 days.
If you cancel your lesson reservation in the studio less than 3 hours before its start (for afternoon lessons) or 12 hours for morning lessons, the credit / entry from the permice for the given lesson will be automatically deducted in full.
If you cancel your lesson reservation for a lesson outside the studio (park, NZM roof) less than 25 hours before it starts, the credit for that lesson will be automatically deducted in full.
If you do not have time to spend the loaded credit within 3 months, its value is forfeited / If you do not have time to exit the season ticket within 30 days, they are also forfeited.
Yoga Letná reserves the right to make any changes in the schedule (e.g. change of instructor, time or location of the lesson).

ATTENTION

Joga Letná reserves the right to later change the above rules for using the online reservation system.
By registering in the reservation system, the client gives consent to sending e-mail with information about the events of the Joga Letná studio to the e-mail address provided during registration.
Participant of classes at the Joga Letná, under the guidance of qualified instructors, declares that he is aware of his health condition, is fully physically and mentally fit and is in good physical shape that allows him to participate in yoga and pilates classes, and that he does not have or does not suffer from disorders health condition that would prevent or limit him from physical exercise and yoga practice. Otherwise, he declares that he participates in the yoga class with the consent of his doctor and thus at his own responsibility and risk.
Each participant adapts the intensity of the exercise to their abilities and also to their current state of health.
Any health restrictions (illness, injury, limited mobility, pregnancy, etc.) the participant is obliged to consult with their doctor and inform the instructor about them before the start of the activity (if the doctor allows it). The instructor is not responsible for any health problems arising during or after the lesson.
The instructor bears no responsibility for any damage to health and property caused by unsupervised children. The participant is also responsible for personal belongings left in the locker room.
By paying the entrance fee for the lesson, the participant expresses his agreement with the above statement.

CANCELLATION TERMS OF OFFLINE COURSES / WORKSHOPS / MASTERCLASS:

Cancellation more than 1 week before the start - we return 100% of the amount in the form of credit
Cancellation 1 week before the start - we return 50% of the amount in the form of credit
Cancellation 3 days before the start - we return 25% of the amount in the form of a credit
Cancellation less than 3 days (72 hours) before start - no refund.
You can use the credits (train) in our studio.
The credit period is 3 months.
In the event of force majeure, when the failure to run the courses is not the fault of the operator or the participant, the services will be replaced in the form of pre-recorded online lessons that will be available to the participant for the entire duration of his course.

YOGA TRIP TERMS AND CONDITIONS

The deposit for the stay is non-refundable, but transferable to another person
You will receive the documents for payment by email after registering for your stay
The application is guaranteed only after the deposit has been paid, you will receive a confirmation by email
The remaining amount will be paid on the spot
The price of the stay does not include transport, insurance
Purchase of online courses and Yoga Club

CANCELLATION POLICY:

By paying for the course, the User expressly agrees that Jóga Letná will make the online course service available to the User before the expiry of the withdrawal period.
The Service is made available by Jóga Letná at the moment when the price of the Service is credited to the account of Jóga Letná or to the account of the payment gateway.
If the Service is made available to the User in this way within the period for withdrawing from the contract, the User does not have the right to withdraw from the contract in this way.
If you have a serious reason to withdraw from the contract, please inform Jóga Letná by e-mail helena@jogaletna.cz and state the reason for your dissatisfaction and send proof of payment for the course.