TERMS AND CONDITIONS

1. Introductory provisions

1.1 These operating rules are binding for all clients of the yoga studio Jóga Letná, operated by Jóga Letná s.r.o., registered office Dobrovského 20/666, Bubeneč, 170 00 Prague 7, Company ID: 05957460, registered in the Commercial Register kept by the Municipal Court in Prague. Studio address: Dobrovského 20/666, Prague 7.

1.2 A client is any natural person granted entry to the Studio after paying for a yoga lesson or participating in a course or seminar, in person or online. Clients under 18 may use the Studio's services only with parental accompaniment or written consent.

1.3 The client undertakes to read and comply with these operating rules before entering the Studio. The rules are published on the Studio premises and at www.jogaletna.cz.

1.4 Operating hours and the class schedule are listed on the Studio website. The Operator reserves the right to change the schedule, cancel or reschedule any class at any time.

1.5 The Studio is intended for recreational sports use by the public, primarily for yoga, pilates, strength training and other health exercises.

2. Rules and safety

2.1 The client performs all sports activities in the Studio at their own risk and responsibility. The Operator is not liable for any damage to the client's health caused by their own actions, failure to follow the instructor's instructions or these rules. The client is not entitled to exercise if ill, injured, or taking substances that may affect their physical or mental abilities.

2.2 By making a reservation, the client confirms they are physically and mentally fit to participate. Any health restrictions must be consulted with a doctor and disclosed to the instructor before the class. The client uses the Studio's services at their own risk.

2.3 The instructor's instructions are suggestions only — the client follows them at their own discretion and adapts the intensity and type of exercise to their health condition and physical fitness. The client does not perform exercises beyond their physical capabilities.

2.4 Pregnant women may attend classes, ideally with prior consent from their doctor.

2.5 The Operator is not liable for any damage to the health or property of the client caused by another client or other persons present in the Studio.

2.6 The client must behave in a manner that does not restrict or disturb other clients in using the Studio's facilities and services.

2.7 The Operator may refuse entry or expel a client in cases of aggressive behaviour, vandalism, or behaviour that endangers other clients or the interests of the Operator.

2.8 Entry to the Studio under the influence of narcotic or psychotropic substances is strictly prohibited. Participation while intoxicated is prohibited and the client will be expelled.

2.9 The client must observe personal safety principles — both their own and those of other clients — and respect the instructions of instructors and Studio staff.

2.10 First aid is provided by the relevant instructor or receptionist. The reception is equipped with a first aid kit in accordance with applicable legal regulations.

2.11 Smoking, handling fire, consuming alcohol and bringing animals into the Studio are prohibited in all areas.

2.12 Upon entry, the client must report their name to the reception or purchase a single-entry ticket. Clients enter the hall barefoot or in clean yoga/sports shoes and appropriate sports clothing.

2.13 Mats and exercise equipment are available free of charge in the hall. After use, please disinfect them and return them to their original place. The client must treat the Studio's equipment with care.

2.14 Lockable changing room lockers are available. Loss of a key is charged at CZK 100. Lockers are not intended for valuables. The locker must be emptied and left open before leaving. A locker not emptied by closing time will be opened and its contents treated as found property. Any damage must be reported within 3 working days.

2.15 Drinks in the hall and changing rooms are permitted only in sealable bottles. Consuming food in the hall is prohibited.

2.16 Children are not permitted in the hall during a class. The parent bears full responsibility for any child waiting in the Studio premises.

2.17 Bicycles, scooters, prams and similar items may not be stored in the Studio premises.

3. Reservations and payments

3.1 The Studio offers two forms of classes: Open Classes and Courses/Seminars. The price list is available on the website.

3.2 Open classes can be booked using a single-entry ticket or credit. Credit is valid for 3 months. Credit and purchased classes are non-refundable but can be transferred to another person by email.

3.3 Reservations can be made online or at the reception. Payment at reception is accepted by card, cash, Pluxee and Multisport.

3.3a MultiSport: valid for selected 60-minute open classes. Not valid for classes longer than 60 minutes, courses, ✶ classes or rooftop NZM classes. A deposit equal to the class price is required. The card must be presented together with a valid ID. Cannot be combined with other discounts. The deposit canbe refunded after the card expires but can be used for paying another class. If you want a refund, please contact our recepction.

3.3b Student and senior discounts: to activate, you must write to recepce@jogaletna.cz and we will manually assign you the discount in the system. You must then present a valid ISIC or ID card (seniors 60+) at each lesson. Without an ID card / ISIC on site, the discount will not be recognized.

Cancellation policy — open classes

Class typeFree cancellation until

• Standard class: 8 hours before start
• Morning / midday class (7:00–12:00, weekdays): 12 hours before start
• Rooftop NZM classes: v24 hours before start

If you do not cancel and do not attend, the full class price will be charged. Cancellations cannot be made by email or phone.

Cancellation policy — courses and workshops

When you cancelRefunded as credit

• More than 7 days before start100 %
• 3–7 days before start50 %
• 1–3 days before start25 %
• Less than 72 hours before start0 %

Refunded credits are valid for 3 months.

Cancellation policy — Master Class

Cancellation is possible directly in the reservation system up to 24 hours before the start — credits will be refunded. If cancelled less than 24 hours before, credits will not be refunded. Cancellation cannot be made by email or phone. Refunded credits are valid for 3 months.

3.5 Waitlist: A waitlist reservation is binding. Credit is deducted automatically, or payment must be made within 30 minutes of the reservation being confirmed. Otherwise the reservation expires automatically. You will be notified by email of your waitlist status.

3.6 Unused credit expires after 3 months. Unused class pass entries expire after 30 days.

3.7 If the client does not arrive 1 minute before the class starts, their place may be given to other attendees. Repeated disruption of a class by mobile phone use may result in the client being refused entry — no refund will be given. The client may leave the class at any time, but no refund will be issued.

3.8 A course or workshop reservation is confirmed upon full payment or deposit. Cancellation conditions are shown in the table above.

3.9 Jóga Letná reserves the right to make any changes to the schedule (e.g. change of instructor, time or location).

3.10 Online courses: by making the course available before the 14-day withdrawal period expires, the right to withdraw from the contract is forfeited. For serious reasons contact helena@jogaletna.cz.

3.11 Right of withdrawal: Credit or a class pass purchased online may be returned within 14 days if unused. Partial refunds of credit or class passes are not possible. Contact: recepce@jogaletna.cz.

4. Final provisions

4.1 The Operator may amend these rules at any time. Changes affecting clients with already purchased credit or a class pass take effect no earlier than 7 days after publication. Clients will be notified by email.

4.2 Suggestions and complaints regarding the quality of services or facilities may be sent to recepce@jogaletna.cz.

4.3 In the event of Studio closure due to an extraordinary event, the validity of credit is extended by the duration of the closure. Unfinished courses will take place on alternative dates or their value will be credited to the client's account. The Studio does not provide cash refunds for courses.

4.4 Personal data protection: The Operator processes clients' personal data (name, email, payment and reservation data) for the purpose of providing Studio services and fulfilling legal obligations. Full details at www.jogaletna.cz/gdpr. Data controller: Jóga Letná s.r.o., Dobrovského 20/666, Prague 7.

4.5 Out-of-court dispute resolution: The relevant body is the Czech Trade Inspection Authority (ČOI) — www.coi.cz. Consumers may also use the EU online dispute resolution platform: ec.europa.eu/consumers/odr

Valid from 1 February 2016